FAQs
Product Info:
What are your instructions for washing & care of apparel?
Follow the instructions on each label. In general machine wash cold after turning item inside out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.
Sizing:
How do I know what size I should order?
You can view the sizing spec sheets at ssactivewear.com for each garment. SS4500 (Hoodies), Comfort Colors 1717 (T-shirts) and Next Level 3633 (Tank-tops).
Exchange/Return Policy:
Can I exchange or return items?
All items available for sale on the site are made on demand and do not have inventory. Because of this we cannot accept exchanges or returns.
If there is an issue with your order - i.e. it arrives not as you expected / incorrect - please email roland@merchandswag.com so we can resolve.
Shipping:
My order has shipped, but why does my tracking shows “No Results”?
If your UPS/USPS/FEDEX tracking shows “No results” that likely means your order has recently been shipped and will scan in it’s first update within 36 hours. If you’re tracking shows “No results” for more than 72 hours (not including weekends) please let us know.
My tracking says the package was delivered but I haven’t received it, what do should I do? Sometimes carriers will mark a package delivered before it actually is. That being said, we recommend waiting 1-2 days after the last status update (not including weekends) to give carriers time to complete the delivery.
We also recommend doing the following within 36 hours of expected delivery: • Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please let us know if you haven’t received your package after 3 days without a status update.
Why is my order marked Return to Sender?
If your order is being returned to sender for any reason such as:
• Refused
• Unclaimed
• Not called for
• Denied Due to Customs Charges
• Incomplete / Insufficient Address
Please contact roland@merchandswag.com.
Do you ship to APO/FPO addresses?
We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country.
Do items ship separately?
No.
Placing an Order / Order Status:
When will I receive my order?
All items for sale in the store are custom made on demand just for you.
You can expect your order approximately 15 days after ordering.
What is the status of my order?
When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout.
Please email roland@merchandswag.com if it has been more than 15 days and you have not received your order. We will resolve.
Can I combine orders?
No orders are processed individually and cannot be combined at any time.
Can I change or cancel my order?
We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into a processing, we cannot make any changes.
Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.